Refund Policy

Returns

We want you to be completely satisfied with your online purchase, so we offer returns within 14 days of shipping.

Return Policy

We want you to be completely satisfied with your online purchase.
If you change your mind for any reason, you can return your purchase within 14 days of delivery. We offer refunds, exchanges, and store credits, subject to the following conditions:

Return Policy

Items must be in their original condition—unworn, unaltered, unwashed, and with tags intact.

If you return an item despite these conditions, the item will be returned to the sender and additional charges will apply.

Refunds

Full-priced items are fully refundable. (The €4.99 shipping charge is non-refundable for items with non-free shipping.)

Full-priced items

Full-priced items can be refunded, exchanged, or converted into store credits.

Sale Items

Items on sale or purchased during a promotion are returnable and refundable in accordance with current Dutch and UK regulations.
Depending on the promotion, you can choose to receive a refund, exchange, or store credit.

Final Sale

Items marked "Final Sale - No Returns or Exchanges" cannot be returned.
If you return an item despite this policy, the item will be returned to you with an additional charge.

Promotional Codes

Orders placed using a promotional code offering a discount on your order (excluding our 10% Welcome Offer) can be returned for a refund in the form of a store credit or exchange.
The refundable amount will be clearly stated and will not include non-refundable shipping costs.

Swimwear

All swimwear must be tried on with underwear.
Sanitary strips must be intact; we will refuse returns if strips have been removed or altered.

Gift Cards

Gift cards are non-returnable.

Return Shipping Costs

We recommend trying on all items as soon as you receive them to ensure they can be returned within the return period.

Spainoaa.com is not responsible for unsuccessful returns.

We recommend returning items via registered or tracked mail, as the return package remains the customer's responsibility until Spainoaa.com receives it.

Return Costs

If the return is due to the consumer (for example, a change of heart), the return shipping costs are the responsibility of the customer.
The costs depend on the carrier chosen.
For example: shipping costs for returns from EU countries are approximately €15.

If the return is due to our error (wrong or damaged product), we will cover all shipping costs.

Return Processing Times

We strive to process refunds daily, but returns may take up to 3-5 business days to process.
You will receive an email notification when our team receives your return and a second email when it has been processed.

Order Cancellation

The number of days to cancel an order is 3 days.

The maximum processing time is 7-15 days.

Return Address: 2F, No. 37, Hengxing Industrial Park, Shangfeng Road, Qingxi Town, Dongguan City, Guangdong Province, China, ZIP Code 523660

The order can be cancelled if the consumer initiates the cancellation process before shipment and within the period specified on the website.

Return Requirements

Items must be new and unused.

The original packaging, tags, accessories, etc. must be intact.

Defective Items

We apologize for any inconvenience you may have experienced if you received a defective item.

Please contact our customer service team at support@Spainoaa.com with your order number and photos of the defect, and we will work with you to resolve the issue as quickly as possible.

Need help?

· Email: support@Spainoaa.com